Return, Refund & Exchange Policy

Effective Date: June 2026

At Divine Connections India, customer satisfaction is important to us. We strive to provide high-quality religious articles, rosaries, keychains, fridge magnets, souvenirs, devotional gifts, and other faith-based products. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

1. Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions outlined below:

• Return requests must be initiated within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• All accessories, tags, inserts, and promotional items included with the product must be returned.
• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Products made to customer specifications.
• Bulk orders manufactured specifically for a customer.
• Products damaged due to misuse, negligence, or improper handling.
• Clearance or final-sale items marked as non-returnable.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 7 days of delivery.
2. Email clear photographs of the product and packaging.
3. Our team will review the request and provide replacement, exchange, or refund approval.

Approved claims may qualify for:

• Free replacement
• Exchange
• Full refund

4. How to Initiate a Return

To request a return:

Email: [email protected]

Please provide:

• Order Number
• Customer Name
• Reason for Return
• Photographs (if applicable)

Once approved, return instructions will be provided.

5. Return Shipping Costs

Customer Remorse Returns

(Changed mind, ordered by mistake, no longer needed)

• Customer is responsible for return shipping charges.
• Original shipping charges are non-refundable.

Defective, Damaged, or Incorrect Products

• Divine Connections India will bear the return shipping cost where applicable.
• Customers may be reimbursed for reasonable return shipping expenses upon approval.

6. Exchanges

We accept exchanges within 30 days of delivery, subject to product availability.

Exchanges may be offered for:

• Damaged products
• Manufacturing defects
• Incorrect items shipped
• Size or variant issues (where applicable)

Exchange requests are subject to verification and approval.

7. Inspection of Returned Products

All returned products are inspected upon receipt.

Returns may be rejected if:

• The product is used or damaged by the customer.
• Items are missing components or original packaging.
• The return does not meet the eligibility requirements stated above.

8. Refund Process

Once the returned product is received and inspected:

• Customers will receive an email notification regarding approval or rejection.
• Approved refunds will be processed to the original payment method.

Refund Processing Time

• Refund approval: Within 2–5 business days after receiving the return.
• Refund credit by bank/payment provider: Typically 5–10 business days.
• Total refund processing time: Up to 15 business days.

9. Partial Refunds

Partial refunds may be granted where:

• Returned items are not in original condition.
• Parts or accessories are missing.
• Damage occurred due to customer handling.

10. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Customized, personalized, and made-to-order products cannot be cancelled once production has begun.

11. Bulk & Wholesale Orders

Special terms may apply to wholesale, institutional, church, school, and bulk orders.

Unless otherwise agreed in writing:

• Bulk orders are non-returnable after dispatch.
• Manufacturing defects will be covered under replacement provisions.

12. International Orders

International customers may be responsible for:

• Return shipping costs
• Customs duties
• Taxes
• Import/export fees

These charges are non-refundable unless required by applicable law.

13. Contact Information

Divine Connections India

Website: divineconnectionsindia.com

Email:[email protected]

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

14. Policy Updates

Divine Connections India reserves the right to modify this policy at any time. Changes become effective immediately upon publication on this website.

Last Updated: June 2026