At Divine Connections India, we value your satisfaction. If you are not completely satisfied with your purchase, we are here to help. To ensure a transparent shopping experience, our return and refund process is outlined below.
Return Window
Customers have 30 days from the date of delivery to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Condition of Items
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels intact.
- Accompanied by the receipt or proof of purchase.
3. Return Process
To initiate a return, please contact our support team at [email protected] with your order number and the reason for the return. Once your request is accepted, we will inform you
- Return Shipping:The customer is responsible for paying for their own shipping costs for returning items
- Restocking Fees: “We do not charge any restocking fees
4. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Custom-made or personalized products
5. Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
6. Exchanges and Damages
We only replace items if they are defective or have any manufacturing defect If you need to exchange it for the same item, send us an email at with photos of the damage.
7. Contact Information
For any questions related to refunds and returns, please contact us:
- Email: [email protected]
- Phone: +91 9892344094
- Address: 4, J.M.Cottage, Khalai Village, Vidyavihar West, Vidyavihar, Mumbai, Maharashtra 400086, India
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to Divine Connections India, 4, J.M.Cottage, Khalai Village, Vidyavihar West, Vidyavihar, Mumbai, Maharashtra 400086, IndiaPhone – +91 9892344094
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at [email protected] questions related to refunds and returns.
