Return and Refund Policy

At Divine Connections India, we value your satisfaction. If you are not completely satisfied with your purchase, we are here to help. To ensure a transparent shopping experience, our return and refund process is outlined below.

1. Return Window

Customers have 30 days from the date of delivery to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Condition of Items

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags and labels intact.
  • Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned or refunded:

  • Custom-made or personalized products.
  • Sale items: Only regular-priced items may be refunded. Items purchased on sale or during promotional campaigns are final sale and cannot be refunded.

4. Return Process & Shipping Costs

To initiate a return, please follow these steps:

  1. Contact our support team at [email protected] with your order number and the specific reason for the return.
  2. Once your return request is accepted, mail your product to our physical address:Divine Connections India 4, J.M. Cottage, Khalai Village, Vidyavihar West, Vidyavihar, Mumbai, Maharashtra 400086, India Phone: +91 9892344094
  3. Return Shipping Fees: The customer is responsible for paying for their own shipping costs for returning items. Shipping costs are completely non-refundable.
  4. Restocking Fees: We do not charge any restocking fees.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 business days.
  • Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.

7. Exchanges for Damages or Defects

We only replace items if they are defective or have a manufacturing defect. If you need to exchange an item for the exact same model, please email us at [email protected] with your order details and clear photos of the damage or defect.

8. Customer Support Contact Information

For any questions related to refunds, returns, or exchange requests, please reach out to us directly:

  • Email: [email protected]
  • Phone: +91 9892344094
  • Address: 4, J.M. Cottage, Khalai Village, Vidyavihar West, Vidyavihar, Mumbai, Maharashtra 400086, India
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